Service Provider Agreement

Briefly and concisely explain
Legal Policies

Please Read Our Service Provider Agreement

This Service Provider Agreement (“Agreement”) applies to all businesses and individuals (“Service Provider”, “you”, “your”) who submit, manage, or publish a listing on the Menopause Resource Hub platform (“Platform”).

By submitting a listing, creating an account, or maintaining a presence on the Platform, you agree to be bound by this Agreement in addition to the Platform Terms and Conditions.

1. Platform Role and Scope

Menopause Resource Hub is operated by The Lud Group (ABN 9 770 576 945) (“we”, “us”, “our”).

The Platform is a curated digital directory and information platform. We:

  • Do not provide medical, health, therapeutic, financial, or legal advice
  • Do not endorse, recommend, certify, or guarantee any Service Provider
  • Do not act as an agent, representative, or intermediary in transactions
  • Do not monitor or supervise services provided by you

All services offered via listings are provided independently by Service Providers.

Nature of the Platform

Menopause Resource Hub is a platform designed to connect perimenopausal and menopausal women with relevant service providers.

The Platform may include paid listings, featured placements, sponsorships, or advertising opportunities that are relevant to its audience. All approved providers meet the same eligibility standards. Paid tiers affect visibility and profile features only.

Listing Tiers. Menopause Resource Hub currently offers the following listing tiers for approved providers: Free Standard Listing, Verified Provider, and Featured Listing (together, Paid Tiers refers to Verified Provider and Featured Listing). Tier differences relate to visibility, placement, and profile features only, not endorsement or recommendation.

Regardless of any commercial arrangement, inclusion on the Platform does not constitute endorsement, recommendation, certification, or verification of outcomes, qualifications, or services. Paid placement, advertising, or sponsorship affects visibility or presentation only and does not influence editorial review, approval decisions, or content standards.

2. Eligibility and Authority

You warrant that:

  • You are at least 18 years of age
  • You have full authority to enter into this Agreement
  • You are legally permitted to operate your business in Australia or relevant jurisdictions

3. Listing Accuracy and Responsibility

Health Claims, Testimonials, and Outcomes

You must ensure that all content included in your listing — including descriptions, testimonials, images, case examples, and linked materials — is accurate, lawful, and not misleading.

Without limitation, you must not:

  • Make claims that your services diagnose, treat, cure, or prevent menopause or any medical condition, unless such claims are lawful, evidence-based, and within your regulated scope of practice

  • Use absolute or guaranteed outcome language such as “cure,” “fix,” “eliminate,” or “guaranteed results”

  • Present testimonials or endorsements that imply guaranteed, typical, or universal outcomes

  • Use before-and-after comparisons, transformation claims, or similar representations that could reasonably create unrealistic expectations

  • Publish testimonials or claims that are false, exaggerated, unverified, or inconsistent with Australian Consumer Law or applicable advertising standards

Testimonials, where permitted, must reflect individual experiences only and must not be presented as typical results or medical outcomes.

We reserve the right to edit, request clarification, or remove any content that, in our reasonable opinion, breaches these requirements or poses legal, reputational, or user trust risk. These obligations apply equally to all listings, including free, paid, featured, sponsored, or advertised placements.

4. Insurance and Compliance (Provider Attested)

You warrant that you:

  • Hold appropriate and current business, professional, and public liability insurance relevant to your services, including professional indemnity where applicable.
  • Maintain all licences, registrations, and approvals required by law.

Insurance and compliance are provider-attested. We do not independently verify coverage or monitor ongoing compliance.

5. Approval and Ongoing Review

  • All listings are subject to manual review prior to publication
  • Approval does not constitute endorsement or verification. Approval is not influenced by payment, advertising participation, or sponsorship status.
  • We may request clarification or supporting information at any time

We reserve the right to suspend, edit, or remove your listing without notice where necessary to manage legal, reputational, or user risk.

This includes the right to change listing tiers, publication criteria, and availability of free listings where necessary to manage legal, reputational, or user risk.

6. Grounds for Suspension or Removal

Your listing may be suspended or removed if:

  • Information is false, misleading, deceptive, or unverified
  • You fail to maintain required insurance or legal compliance
  • Complaints allege harm, unethical conduct, or unlawful behaviour
  • Your conduct presents risk to users or the Platform
  • Where applicable, fees are unpaid or renewal fails
  • Your listing is inactive, outdated, or abandoned
  • Your listing includes prohibited health claims, testimonials, or representations regarding outcomes or cures
  • The Free Standard Listing option is paused or discontinued (including to better manage listing quality), and you do not upgrade to an available paid tier when requested

No compensation or refund is payable for suspension or removal.

7. Fees, Subscriptions, and Renewals

  • The Platform offers three listing tiers: Free Standard Listing (unclaimed), Verified Provider, and Featured Listing (as set out on our Pricing & Listing Options page).
    • Free Standard Listings include basic/limited features. Paid tiers provide enhanced visibility and functionality.
    • The Free Standard Listing option is offered at our discretion and may be limited, paused, or discontinued at any time (including where required to manage directory quality and operations).
    • If the Free Standard Listing option is discontinued, we may unpublish affected listings unless and until the Provider upgrades to an available paid tier.
  • Fees may be charged monthly, annually, or as one-off payments (as displayed at checkout).
  • Annual subscriptions may be offered at a discounted rate.
  • Renewal notices will be issued prior to renewal.
  • Prices and tier inclusions may change at any time.

8. No Refunds

  • Fees are non-refundable once a listing is approved and published
  • No refunds are provided for change of mind, unused time, or early termination
  • This clause does not limit rights under Australian Consumer Law

9. Advertising and Sponsorship

You may be offered optional advertising or sponsorship opportunities, including:

  • Featured listings
  • Website placements
  • Newsletter promotions

Advertising, featured placement, or sponsorship does not affect editorial standards, approval requirements, or content compliance obligations. Advertising and sponsorship do not guarantee enquiries, bookings, or commercial outcomes.

We reserve the right to remove or amend advertising or sponsored content where required to protect users, maintain standards, or manage risk.

10. Intellectual Property Licence

You retain ownership of your business name, logo, and content.

By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and publish your submitted materials (including logos, images, and screenshots) for:

  • Operating the directory
  • Marketing and promoting the Platform
  • Reporting and promotional activities

11. Data and Privacy

  • You consent to the collection and use of your information in accordance with our Privacy Policy
  • Only aggregated and anonymised statistics may be shared
  • No direct user contact details will be disclosed

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for loss, damage, or claims arising from your services, listings, or user interactions
  • Our total liability is limited to the greater of:
  • Fees paid by you in the preceding 12 months, or
  • AUD $100

13. Indemnity

You indemnify us against all claims, losses, damages, and liabilities arising from:

  • Your services or business activities
  • Breach of this Agreement or the Platform Terms
  • Misleading, unlawful, or negligent conduct

14. Termination

  • You may terminate your listing at any time
  • We may terminate or suspend your access at our discretion
  • Upon termination, your listing content will be removed
  • Data will be deleted except where legal retention is required

15. Governing Law and Jurisdiction

This Agreement is governed by the laws of Victoria, Australia.

The courts of Victoria have exclusive jurisdiction.

16. Agreement Updates

We may update this Agreement from time to time.

Continued use of the Platform constitutes acceptance of updated terms.

Where there is any inconsistency between these Guidelines, the Service Provider Agreement, and the Platform Terms and Conditions, the Platform Terms and Conditions prevail.