Privacy Policy

Privacy Policy
Updated: 1 September 2026

This Privacy Policy explains how Menopause Resource Hub Pty Ltd (“Platform”, “we”, “us”, “our”) collects, uses, stores, and discloses personal information.

The Platform is operated by Menopause Resource Hub Pty Ltd (ACN 678 886 407, ABN 93 678 886 407).
Contact: [email protected]
Address: PO Box 445, Chadstone VIC 3149

This Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Scope

This Privacy Policy applies to:

Visitors to the Platform
Individuals seeking resources (“Resource Seekers”)
Businesses and individuals listing services (“Service Providers”)

By using the Platform, you consent to the handling of your personal information as described in this Policy.

Personal information we collect

Personal information may include:

Resource Seekers

Name (if voluntarily provided)
Email address (e.g. newsletter subscriptions)
Usage data and website interaction information

Service Providers

Business name and contact details
Email address and login credentials
Business descriptions, logos, images, and listing content including content published publicly on the Platform
Payment and subscription details (processed via third-party providers)
Listing tier selection (including free and paid tiers), plan status, and renewal/downgrade history
We do not store full credit card details; payments are processed by third-party providers
Communications with us

Automatically collected information

IP address
Browser type and device information
Pages visited and interaction data
Cookies and analytics data
How we collect information

We collect personal information when you:

Visit or browse the Platform
Subscribe to emails or newsletters
Create an account or submit a listing (including free Standard Listings)
Communicate with us
Make payments for listings or advertising (where applicable)

Information may also be collected via cookies, analytics tools, and third-party integrations.

Purpose of collection

We collect and use personal information to:

Operate and maintain the Platform
Publish and manage directory listings
Process subscriptions and payments
Communicate about accounts, tier changes (upgrade/downgrade), renewals, and updates
Provide newsletters or promotional communications including communications relating to listings, subscriptions, advertising, sponsorship, or Platform updates
Improve website performance and user experience
Comply with legal and regulatory obligations

We do not collect personal information for the purpose of providing medical or professional advice.

Disclosure of personal information

We may disclose personal information:

To third-party service providers who assist in operating the Platform (e.g. hosting, email, payment processors)
Where required or authorised by law
To professional advisers (legal, accounting) where necessary

We do not sell personal information.
Only aggregated and anonymised data may be shared for reporting, analytics, or marketing purposes.

Third-party services

The Platform uses third-party services for:

Website hosting
Email communications (including Amazon Web Services)
Analytics
Payment processing (including Stripe)
AI-assisted tools to support provider discovery, content creation, and standards checks (see our Editorial Policy and Review Process for how these are used).

These providers handle personal information in accordance with their own privacy policies. We are not responsible for third-party privacy practices.

Cookies and analytics

We use cookies and similar technologies to:

Analyse website traffic
Improve functionality and performance
Understand user behaviour

You may disable cookies through your browser settings, however this may affect website functionality.
Cookies and analytics tools may also be used to support relevant advertising, sponsored content, or promotional features on the Platform.

Data storage and security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access, modification, or disclosure

Data is stored using reputable third-party systems. No method of electronic storage is completely secure.
If we become aware of a data breach involving personal information that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

Overseas disclosure

Some third-party service providers may store or process personal information outside Australia, including in the United States (where our payment processor, Stripe, our email delivery provider, Amazon Web Services, and AI-assisted tools we use from time to time are commonly based). Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, or otherwise rely on an applicable exception under the Privacy Act 1988 (Cth).

Access and correction

You may request access to, or correction of, your personal information by contacting us.
We may require verification of identity before processing requests. We will respond within a reasonable period, ordinarily no later than 30 days.

Data retention
Personal information is retained only as long as necessary for Platform operations or legal compliance
If a listing is removed or an account is terminated, we remove or de-identify related listing data (subject to legal requirements)
If you downgrade to a free tier, we may retain listing information needed to keep your Standard Listing active
Direct marketing

We may send emails relating to:

Platform updates
Account notices
Optional newsletters or promotions

You may unsubscribe at any time using the link provided in communications, in accordance with the Spam Act 2003 (Cth).

Children’s privacy

The Platform is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from anyone under 18. If we become aware that we have done so, we will take reasonable steps to delete that information.

Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, contact us at [email protected].
We aim to respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), 1300 363 992, www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time.
We may also change Platform features and listing options (including free and paid tiers) from time to time.
The current version will always be published on the Platform.

Governing law

This Privacy Policy is governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.