Terms and Conditions

Menopause Resource Hub Pty Ltd (“Platform”) (ACN 678 886 407, ABN 93 678 886 407) of PO Box 445, Chadstone VIC 3149 (“we”, “us”, “our”). Contact: [email protected].

About the Platform

The Platform is a digital directory and information hub designed to connect individuals seeking menopause-related resources with independent service providers offering products or services. We act solely as a facilitator and publisher of information.
We are not a medical provider, healthcare professional, advisor, agent, broker, or representative of any listed provider.
The Platform may also include clearly disclosed advertising, sponsored content, or promoted listings relevant to its audience, which do not constitute endorsement or recommendation.

Acceptance of terms

By accessing or using the Platform, creating an account, submitting a listing, or browsing content, you agree to be bound by these Terms and Conditions.
If you do not agree, you must not use the Platform.

Eligibility
Use of the Platform is limited to individuals aged 18 years or older.
By using the Platform, you confirm that you have the legal capacity to enter into binding agreements.
User categories

The Platform has two primary user groups:

a) Resource Seekers
Individuals who browse listings, content, and resources for informational purposes only.

b) Service Providers
Businesses or individuals who submit listings advertising menopause-related products or services.

No medical or professional advice
The Platform does not provide medical, health, therapeutic, financial, or legal advice.
Listings, blog posts, and other content are provided for general information purposes only.
Blog content reflects personal opinion or lived experience unless explicitly stated otherwise with verified professional credentials.
You must not rely on any content on the Platform as a substitute for professional advice from a qualified practitioner.
The Platform is not intended for use in medical emergencies.
Listings and verification
Listings may be created either (a) by service providers (claimed listings), or (b) by us using publicly available information as a Free Standard Listing (Unclaimed), until claimed by an authorised representative.
If you claim a listing, you confirm you are authorised to manage that business/listing and the information you submit is accurate and not misleading.
Listings are subject to manual review prior to publication.
Review does not constitute endorsement, accreditation, verification of qualifications, or validation of claims.
We do not guarantee the accuracy, completeness, or currency of any listing.
References to “verification” or “approval” relate solely to relevance, completeness, and alignment with the Platform’s scope and values, and do not constitute verification of qualifications, credentials, clinical claims, or outcomes.
Service provider obligations

By submitting a listing, service providers warrant that:

All information provided is accurate, lawful, and not misleading
They hold appropriate and current business, professional, and public liability insurance relevant to their services (provider-attested)
They comply with all applicable Australian laws, regulations, and professional standards
They do not make medical claims, guarantees, or outcome promises unless lawfully permitted
These obligations apply equally to all listings, including free, paid, featured, sponsored, or advertised placements.

We do not independently verify insurance coverage or credentials and assume no responsibility for ongoing compliance.

Approval, suspension, and removal

We may refuse, suspend, edit, or remove a listing immediately and without notice where we reasonably believe:

information is false, misleading, deceptive, or unverified;
a health, medical, or therapeutic claim is inappropriate or unlawful;
required insurance, registration, or compliance is not maintained;
a complaint or allegation raises a genuine risk of harm, misconduct, or reputational or legal risk to the Platform or its users; or
fees are unpaid or a renewal fails.

No refund or compensation is payable where a listing is suspended or removed for any of the reasons above.

Where we remove or suspend a paid listing for a reason other than those listed above (for example, a change to our business or directory structure), we will, where reasonably practicable, give at least 14 days’ notice and will refund a pro-rata amount of any fees paid for the unused portion of the current term.

Accounts and content management
Service providers are responsible for maintaining their own login credentials
Providers may edit or request removal of their claimed listings at any time through their account (where available)
For unclaimed listings, providers may request corrections or removal by contacting us
If a paid listing is cancelled or expires, the listing may be downgraded to the free tier unless removed under clause 8 or unless the provider requests removal. If a provider account is closed, the listing content will be removed.
Data will be deleted except where retention is required by law

Paid listings, fees, and renewals
Listing plans may include:
Free Standard Listing (Unclaimed): a basic directory presence (which may be created from publicly available information) and may have limited fields and functionality
Verified Provider (Paid): enhanced listing features and provider-managed profile
Featured Listing (Paid): promoted placement and additional visibility features
Plan features, pricing, and availability may change at any time. Any change to pricing or plan inclusions will not apply to a subscription term you have already paid for and will only take effect from your next renewal. We will give at least 30 days’ notice of a price increase before it applies to your renewal, and you may cancel without penalty if you do not wish to continue at the new price.
The availability, inclusions, and eligibility for the Free Standard Listing option may be changed, limited, paused, or withdrawn at any time at our discretion (for example, to manage directory quality or capacity). Where reasonably practicable, we will provide notice and offer affected providers the option to upgrade or have their listing removed.
Subscription options may include monthly or discounted annual plans.
Renewal notices will be provided prior to renewal dates.
One-off fees may apply for premium advertising, sponsorship opportunities, or add-ons.
Payment for listings, advertising, or sponsorship does not guarantee visibility levels, enquiries, bookings, or commercial outcomes.

Refund policy
Fees are non-refundable once a listing is approved and published, except where Clause 8 provides for a pro-rata refund, or where required under the Australian Consumer Law.
No refunds are provided for change of mind or your own decision to cancel early.
Annual subscriptions are non-refundable once commenced, other than as set out above.
This policy does not limit rights under Australian Consumer Law.

GST
We are not currently registered for GST
Prices do not include GST
If GST registration occurs in the future, prices may be adjusted accordingly

Advertising and sponsored content
The Platform may display advertising, sponsored content or promoted listings. Such content will be clearly identified where required and does not imply endorsement, verification or recommendation by the Platform.
Service providers may from time to time sponsor offers, advertisements, or newsletter placements
No direct messaging between providers and users is currently enabled
Advertising and analytics tools may be used from time to time to improve relevance and performance, in accordance with our Privacy Policy.
Advertising or sponsored content remains subject to the Platform’s editorial standards and content guidelines and may be amended or removed at our discretion.

Intellectual property and licence

All Platform branding, layout, and original content are owned by us.
By submitting content (including text, logos, images, and screenshots), service providers grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and publish such content for:

Operating the directory
Marketing and promoting the Platform
Reporting and promotional materials

Ownership of provider content remains with the provider.

Privacy and data
Personal information is handled in accordance with our Privacy Policy
Only aggregated and anonymised statistics may be shared
No personally identifiable user data is sold or disclosed

Third-party links and interactions
The Platform may link to external websites or services
We are not responsible for third-party content, transactions, or outcomes
All dealings between users and providers occur independently of us

Limitation of liability

To the maximum extent permitted by law, and except as set out below:

we exclude all warranties other than the consumer guarantees under the Australian Consumer Law that cannot lawfully be excluded;
we are not liable for loss, damage, injury, or outcomes arising from reliance on Platform content or from your interactions with a listed provider; and
our total liability arising out of or in connection with these Terms is limited, at our election, to re-supplying the relevant service or to the total fees you paid us in the 12 months before the claim arose.

This limitation does not apply to our fraud, wilful misconduct, or breach of confidentiality, or to any liability that cannot lawfully be excluded (including under the Australian Consumer Law).

Indemnity

Service providers indemnify us against third-party claims, losses, or liabilities arising directly from:

the service provider’s own listing, products, or services;
the service provider’s breach of these Terms; or
the service provider’s misleading, unlawful, or negligent conduct,

to the extent reasonably foreseeable and not caused or contributed to by our own negligence, breach of these Terms, or unlawful conduct.

Termination

You may cancel a paid subscription in accordance with Clauses 10 and 11. We may suspend or terminate a listing or account in accordance with Clause 8. Termination does not affect any rights or liabilities accrued before termination.

Disputes
Complaints must first be raised with us directly
These Terms are governed by the laws of Victoria, Australia
The courts of Victoria have exclusive jurisdiction

Changes to these terms

We may update these Terms from time to time. Where a change is material and you hold an active paid subscription, we will give at least 14 days’ notice before it applies to you. If you do not agree to a material change affecting your paid subscription, you may cancel in accordance with Clause 10 before the change takes effect. Continued use of the Platform after that notice period constitutes acceptance.

Force majeure

We are not liable for failure or delay caused by events beyond reasonable control.