Privacy Policy

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This Privacy Policy explains how Menopause Resource Hub (“Platform”) collects, uses, stores, and discloses personal information.

The Platform is operated by The Lud Group (ABN 9 770 576 945) (“we”, “us”, “our”).

Contact: [email protected]
Address: PO Box 445, Chadstone VIC 3149

This Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope

This Privacy Policy applies to:

  • Visitors to the Platform
  • Individuals seeking resources (“Resource Seekers”)
  • Businesses and individuals listing services (“Service Providers”)

By using the Platform, you consent to the handling of your personal information as described in this Policy.

2. Personal Information We Collect

Personal information may include:

Resource Seekers

  • Name (if voluntarily provided)
  • Email address (e.g. newsletter subscriptions)
  • Usage data and website interaction information

Service Providers

  • Business name and contact details
  • Email address and login credentials
  • Business descriptions, logos, images, and listing content including content published publicly on the Platform.
  • Payment and subscription details (processed via third-party providers)
  • Listing tier selection (including free and paid tiers), plan status, and renewal/downgrade history.
  • We do not store full credit card details; payments are processed by third-party providers.
  • Communications with us

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and analytics data

3. How We Collect Information

We collect personal information when you:

  • Visit or browse the Platform
  • Subscribe to emails or newsletters
  • Create an account or submit a listing (including free Standard Listings)
  • Communicate with us
  • Make payments for listings or advertising (where applicable)

Information may also be collected via cookies, analytics tools, and third-party integrations.

4. Purpose of Collection

We collect and use personal information to:

  • Operate and maintain the Platform
  • Publish and manage directory listings
  • Process subscriptions and payments
  • Communicate about accounts, tier changes (upgrade/downgrade), renewals, and updates
  • Provide newsletters or promotional communications including communications relating to listings, subscriptions, advertising, sponsorship, or Platform updates.
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

We do not collect personal information for the purpose of providing medical or professional advice.

5. Disclosure of Personal Information

We may disclose personal information:

  • To third-party service providers who assist in operating the Platform (e.g. hosting, email, payment processors)
  • Where required or authorised by law
  • To professional advisers (legal, accounting) where necessary

We do not sell personal information.

Only aggregated and anonymised data may be shared for reporting, analytics, or marketing purposes.

6. Third-Party Services

The Platform uses third-party services for:

  • Website hosting
  • Email communications
  • Analytics
  • Payment processing

These providers handle personal information in accordance with their own privacy policies. We are not responsible for third-party privacy practices.

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Analyse website traffic
  • Improve functionality and performance
  • Understand user behaviour

You may disable cookies through your browser settings, however this may affect website functionality.

Cookies and analytics tools may also be used to support relevant advertising, sponsored content, or promotional features on the Platform.

8. Data Storage and Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access, modification, or disclosure

Data is stored using reputable third-party systems. No method of electronic storage is completely secure.

9. Overseas Disclosure

Some third-party service providers may store data outside Australia.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

10. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We may require verification of identity before processing requests.

11. Data Retention

  • Personal information is retained only as long as necessary for Platform operations or legal compliance.
  • If a listing is removed or an account is terminated, we remove or de-identify related listing data (subject to legal requirements).
  • If you downgrade to a free tier, we may retain listing information needed to keep your Standard Listing active.

12. Direct Marketing

We may send emails relating to:

  • Platform updates
  • Account notices
  • Optional newsletters or promotions

You may unsubscribe at any time using the link provided in communications.

13. Children’s Privacy

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

14. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, contact us at [email protected].

We will respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time.

We may also change Platform features and listing options (including free and paid tiers) from time to time.

The current version will always be published on the Platform.

16. Governing Law

This Privacy Policy is governed by the laws of Australia.